Shipping and Refund

Ground Shipping (Free)

Ship any number of items to any of the lower 48 states (Continental US) for free. Offer includes most oversized items and antennas that are eight feet or less. Excludes extremely large items that are clearly marked as special order/freight truck only. Shipping transit time will be 1-6 business days. We may use UPS, FedEx, or USPS shipping services at our discretion. Must select Ground shipping option during checkout.

The day of shipment does not count as a transit day Offer is valid in the continental US (lower 48 states) only. Offer does not include Alaska, Hawaii, special order items, freight truck items, orders over 30 lbs, or oversized items. Oversized items include 8 foot or longer antennas, bow thrusters, radomes, array radars, life rafts, Raritan toilets/hotwater heaters, satellites, winches, and windlasses. Items may be shipped via UPS, USPS or FedEx at our discretion.

RETURN POLICY

The Marine King accepts returns for up to thirty (30) days after shipment. Our return policy does not apply to the following goods: Open software, mapping/chart data cards, international orders, freight truck only items, and special order items. These items are not eligible for return, refund or exchange. Shipping charges (if any) are non-refundable. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. Customer must request a return merchandise authorization (RMA) through the product returns link on our website or by emailing us Subject: (Returns) at  info@themarineking.com A RMA number will be issued with instructions for returning the package within a reasonable time (normally 1-3 business days).

Defective Products:
A prepaid return shipping label will be provided for defective items if deemed necessary by the manufacturer. The customer must first contact the manufacturer for technical support to confirm product is defective and that product replacement is deemed necessary. Please provide the name of the technician, serial number, and details about the defect. Return instructions and a label will be provided.

Non-Defective Returns:
Eligible non-defective products may be returned for a full refund minus shipping paid (if any). To be eligible for a non-defective return, your merchandise must be unused/unopened and must be in the original packaging. Non-defective returns that show signs of installation/use, missing parts/packaging, missing proof of purchase/UPC code, or have serial numbers that do not match our records will not be accepted. Customer is responsible for return shipping costs of non-defective returns. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. The Marine King is not liable for lost or damaged return packages.

General - Cancellations, Shipping Damage, Missing Packages, Shipment Refusals:
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within seven (7) days. Customer is responsible for all costs associated with refused shipments including carrier fees, freight to the customer, and return freight. We reserve the right to refuse returns that are sent COD, without a return authorization, show signs of undisclosed installation/use, has missing parts/packaging, missing proof of purchase/UPC code, or have serial numbers that do not match our records. If you do not comply with any of the above conditions, We reserve the right to refuse the return/exchange, or to impose different or additional conditions. Please see our TERMS AND CONDITION for additional applicable information.

NOTE: Items may ship from warehouses across the US. Please calculate delivery expectations on the shipping method selected and not distance. Thanks!

Last Updated: June 7 2021