What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We ship free ground to the lower 48 states. Items that do not qualify for the free shipping will be marked accordingly. Example: truck freight
Do you ship internationally?
We do ship Internationally via FedEx, UPS, or USPS. Additional shipping charges may be required for oversize items. All international purchases are final and non-returnable. Warranty service may be limited or not available outside the United States. The recipient is responsible for all duties, taxes and Customs fees. Please contact your local Customs office for an estimate of these fees.
How do I create an account?
You can create an account with us by clicking "Create and Register" in the top right corner of our webpage. Follow the prompts to set up your personal information. This will allow you to stay updated on all orders both past and current,create product wish lists and more.
How can I view my orders?
You can log into your account on the top right corner of our web page. Once you log in there will be a list of categories on the left side of the page. Click on "My Orders" to view all orders placed under your account.
How do I get my AIS programmed?
**As the FCC requires all units sold in the US to be programmed by a qualified technician. Please submit the form below for programming at time of purchase. A copy of the MMSI Registration or FCC Ship Station License is required along with the vessel master or owner's signature on the completed programming form. ** Contact us page
What payment methods do you accept?
We accept Visa, Master Card, American Express, and Discover credit card payments as well as PayPal, AmazonPay, personal checks and money orders. All order information is encrypted so you can feel safe using the secure on-line ordering system.
How can I contact you?
info@themarineking(.)com or reach us by phone located at the top of the site You can also use the chat function on the bottom right corner of our web page
Do you require a signature upon delivery?
All orders over $1000 will ship signature required. A signature may be required for delivery based on the carrier. It is their decision to request a signature as needed. We will provide a tracking number for all shipments, which will update with the estimated delivery date.
Where will my order ship from?
Please note that your item may ship from warehouses located in all parts of the country. We make every effort to ship from locations closest to our customers. Items are shipped Monday - Friday excluding holidays. Overnight and two day delivery options exclude Saturday, Sunday, and major holidays.
Do you have free shipping?
We ship free ground to the lower 48 states. There are expedited shipping options available for an additional charge. Items that do not qualify for the free shipping will be marked accordingly. Example: truck freight.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.